FAQ
GENERAL QUESTIONS
Once you have placed your order, we will send you a confirmation email to track the status of your order.
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping“, “shipping” or “delivered“, then we cannot accept any edits to your order.
PAYMENT
We primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose depending on the website you are on.
SHIPPING
Once you’ve placed your order, it usually takes 5 to 12 days to process it.
The shipping time is based on the delivery method that you have chosen.
SHIPPING
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 5 to 12 days to process it.
The shipping time is based on the delivery method that you have chosen.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
You can also use the order number to check on the orders tracking page of the website.
RETURNS
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
To ask for a return, please contact our customer service.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn’t a result of an ponderzen.com error, the cost of return shipping will be deducted from your refund.
Returns are confirmed within 30 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 30 days of our services accepting your return.
If you still have any questions or concerns, please contact us at ourSupport Center.